Casinova Privacy Notice
This Privacy Notice explains how Casinova may collect, use, store, protect and share personal information when users visit the platform, create an account, play casino games, make payments, use promotions or contact customer support.
Personal information may be processed to operate player accounts, complete identity checks, protect transactions, provide casino services, prevent fraud and maintain responsible gambling controls.
This notice should be read together with the Casinova Terms and Conditions, Cookie Notice, Bonus Terms and Responsible Gambling information.
Scope of This Notice
This Privacy Notice applies to information connected with Casinova account, casino, payment, promotional, technical and support services.
Information may be collected when a user:
- Visits or browses Casinova
- Creates or accesses an account
- Completes identity verification
- Makes a deposit
- Requests a withdrawal
- Plays casino or live dealer games
- Activates a promotion
- Contacts customer support
- Uses responsible gambling tools
Information Casinova May Collect
Casinova may collect information supplied directly by users, information generated through platform activity and information received from payment, verification, game and security providers.
| Data Category | Examples |
|---|---|
| Personal details | Full name, date of birth, nationality, country and residential address |
| Contact details | Telephone number and communication preferences |
| Account records | Username, selected currency, account status, login history and security settings |
| Verification records | Identity documents, proof of address, photographs and verification results |
| Financial records | Deposits, withdrawals, payment methods, balances and transaction references |
| Gaming records | Games played, stakes, results, wins, losses and bonus activity |
| Technical records | IP address, browser, operating system, device type and session identifiers |
| Support records | Live chat messages, complaints, account requests and technical reports |
Registration Information
Users provide personal information when creating a Casinova account. Registration details should be accurate, complete and consistent with any documents later requested for verification.
Registration information may include:
- Full legal name
- Date of birth
- Residential address
- Country of residence
- Telephone number
- Selected account currency
- Username and password
- Communication preferences
Incorrect or outdated information may delay withdrawals, account recovery or security reviews.
Identity and Age Verification
Casinova may request documents or use verification providers to confirm identity, legal gambling age, residential information and payment ownership.
| Verification Purpose | Possible Requirement |
|---|---|
| Identity | Valid government-issued identity document |
| Legal age | Date of birth and identity-document information |
| Address | Recent bank statement, utility bill or another accepted document |
| Payment ownership | Evidence that the selected payment method belongs to the account holder |
| Security review | Additional confirmation after unusual login or transaction activity |
Submitted documents should be current, readable, unedited and consistent with the information registered on the Casinova account.
Payment and Transaction Information
Casinova may process financial information when users make deposits, request withdrawals or complete other cashier transactions.
Transaction records may include:
- Selected payment method
- Transaction amount and currency
- Deposit or withdrawal date
- Transaction status and reference
- Limited card, bank or wallet information
- Cryptocurrency transaction details
- Payment ownership confirmation
- Security-review results
External payment providers may process information under their own privacy, security and technical procedures.
Financial Reviews and Source of Funds
Casinova may request information about the source of deposited funds or the user’s financial circumstances when additional review is necessary.
This information may help to:
- Confirm that deposited funds come from a legitimate source
- Review unusual or high-value transactions
- Prevent fraud and financial crime
- Investigate inconsistent payment activity
- Meet anti-money laundering requirements
Selected account functions may remain restricted until a required financial review has been completed.
Casino Activity Records
Casinova may record information about slots, table games, live dealer games, crash titles and other products accessed through an account.
- Game title and software provider
- Date and time of play
- Stake amount
- Round result
- Winnings and losses
- Bonus or free-spin use
- Interrupted or disputed rounds
- Technical session information
These records may be used to settle games, calculate balances, investigate disputes and apply promotion rules.
Promotion and Bonus Records
Casinova may process account, payment and gaming information to determine eligibility for welcome offers, cashback, free spins, tournaments, VIP rewards and other promotions.
Promotion-related information may include:
- Offer activation history
- Qualifying deposits
- Bonus balances
- Free-spin allocations
- Wagering progress
- Eligible and excluded game activity
- Maximum-bet compliance
- Reward expiry and conversion records
This information may also be reviewed to identify duplicate accounts, promotion abuse or prohibited wagering patterns.
Device and Connection Information
Technical information may be collected automatically when a user visits Casinova, signs in or opens a game.
- IP address
- Browser type and version
- Operating system
- Device category
- Language settings
- Login date and time
- Session identifiers
- Approximate location
- Website navigation
- Loading and performance data
This information may support compatibility, troubleshooting, account security and fraud prevention.
How Personal Information May Be Used
Casinova may use personal information to operate the platform, administer accounts and provide casino services.
- Create and manage player accounts
- Confirm identity and legal age
- Process deposits and withdrawals
- Provide casino and live dealer games
- Record wagers and account balances
- Manage bonuses and promotions
- Provide customer support
- Recover or protect compromised accounts
- Detect duplicate registrations
- Prevent fraud and payment misuse
- Apply responsible gambling controls
- Investigate complaints and technical issues
- Improve website performance
- Meet applicable legal or compliance obligations
Reasons for Processing Data
| Processing Basis | General Purpose |
|---|---|
| Providing requested services | Registration, account access, games, payments and support |
| Legal or compliance requirements | Age checks, identity verification, financial reviews and recordkeeping |
| Operational interests | Security, fraud prevention, technical improvement and dispute handling |
| User consent | Optional marketing, selected cookies and communication preferences |
| Player protection | Limits, time-outs, self-exclusion and responsible gambling reviews |
Cookies and Similar Technologies
Casinova may use cookies, browser storage, pixels, scripts and similar technologies to operate the website and understand how users interact with it.
| Technology Category | Purpose |
|---|---|
| Essential | Supports login, security, payments and core account functions |
| Preference | Remembers language, currency and interface choices |
| Analytics | Measures traffic, page use, errors and performance |
| Security | Helps identify suspicious sessions and unauthorized access |
| Marketing | Supports campaign measurement where permitted |
Further information about these technologies and available controls should be reviewed in the Casinova Cookie Notice.
Security and Fraud Prevention
Casinova may analyse personal, payment, technical and gaming information to identify suspicious or prohibited activity.
Security reviews may help detect:
- Unauthorized login attempts
- Account takeover
- Duplicate or connected accounts
- Use of another person’s payment method
- Suspicious deposits or withdrawals
- Promotion abuse
- Automated or prohibited software
- Attempts to bypass account restrictions
Deposits, withdrawals, bonuses or gameplay may be temporarily restricted while a review is completed.
Automated Risk Checks
Casinova and its service providers may use automated systems to identify patterns connected with fraud, payment risk, multiple accounts or bonus misuse.
Automated checks may consider:
- Registration information
- Device and browser data
- IP and location indicators
- Deposit and withdrawal history
- Casino activity
- Promotion participation
- Previous account reviews
An account or transaction may be referred for manual review where a possible risk is identified.
Responsible Gambling Information
Casinova may process payment and gaming information to provide player-protection tools and identify possible signs of harmful gambling.
This information may support:
- Deposit limits
- Loss or spending controls
- Session reminders
- Temporary breaks
- Self-exclusion
- Responsible gambling account reviews
Selected information may be retained where necessary to maintain self-exclusion and prevent a restricted player from creating or accessing another account.
Marketing Preferences
Casinova may provide information about games, bonuses, free spins, cashback and other promotions where permitted.
Users may be able to manage optional marketing through:
- Available account settings
- Unsubscribe controls
- Cookie preference settings
- Customer support
Disabling promotional communication does not prevent essential messages concerning account security, verification, payments or responsible gambling.
Customer Support Records
Casinova may retain support communication to resolve requests, investigate complaints and maintain account history.
Support records may concern:
- Login and account recovery
- Verification requests
- Payment questions
- Bonus and promotion issues
- Game disputes
- Technical problems
- Responsible gambling requests
Passwords, one-time security codes and complete payment details should never be provided to customer support.
Sharing Information With Providers
Casinova may share personal information where necessary to operate the platform, process transactions, provide games or protect accounts.
| Recipient Category | Reason for Sharing |
|---|---|
| Payment providers | Deposits, withdrawals, transaction security and payment disputes |
| Verification providers | Identity, age, address and payment ownership checks |
| Casino suppliers | Game delivery, settlement records and technical support |
| Hosting and security providers | Platform operation, performance and fraud prevention |
| Customer-support providers | Account communication and assistance |
| Professional advisers | Legal, accounting, auditing and compliance services |
| Authorities | Lawful requests, investigations and regulatory matters |
External providers should process personal information only for authorised purposes and apply suitable security controls.
International Data Processing
Casinova and its service providers may process personal information outside the user’s country of residence.
Privacy standards may differ between jurisdictions. Contractual, technical or organisational safeguards may be applied where required.
How Long Information May Be Retained
Casinova may retain personal information for as long as reasonably necessary to provide services and meet financial, security, compliance and dispute-resolution requirements.
| Record Type | Retention Purpose |
|---|---|
| Account records | Account administration, security and dispute resolution |
| Verification records | Identity checks, fraud prevention and compliance |
| Payment records | Accounting, transaction reviews and financial disputes |
| Gaming records | Settlement, complaints and player-protection reviews |
| Support records | Complaint handling and account history |
| Security records | Fraud prevention and investigation of prohibited activity |
Some information may remain stored after an account is closed. Data that no longer needs to identify a user may be deleted, restricted or anonymised.
How Casinova Protects Information
Casinova may use technical and organisational measures intended to protect personal information against unauthorized access, loss, alteration or misuse.
- Restricted access to account information
- Monitoring for suspicious activity
- Protected transmission where appropriate
- Identity and payment verification procedures
- Security requirements for external providers
- Processes for reviewing possible security incidents
Users are responsible for keeping passwords private, securing their devices and signing out after using a shared computer, phone or tablet.
User Privacy Rights
Depending on the privacy rules applicable in the user’s location, certain rights may be available.
- Request access to personal information
- Request correction of inaccurate information
- Ask how personal information is being used
- Withdraw consent where applicable
- Manage optional marketing preferences
- Request deletion where legally available
- Submit a complaint about data handling
Casinova may request identity confirmation before completing a privacy request.
Some requests may be limited where information must be retained for payments, fraud prevention, responsible gambling, disputes or legal obligations.
Account Closure and Data Retention
Closing a Casinova account does not necessarily result in immediate deletion of all associated information.
Selected records may be retained to:
- Complete pending withdrawals
- Resolve complaints and disputes
- Maintain self-exclusion
- Prevent fraud and duplicate accounts
- Meet financial and compliance requirements
- Protect Casinova and its users
Protection of Minors
Casinova services are intended only for users who meet the legal gambling age applicable in their location.
Where underage use is suspected, account access may be restricted and additional identity verification may be requested.
Adults who share devices with minors should protect login credentials, identity documents and payment information.
External Websites and Providers
The Casinova platform may contain links to payment services, casino suppliers or other external providers.
Those third parties control their own privacy practices. Users should review the relevant privacy information before submitting personal data directly to an external service.
Changes to This Privacy Notice
Casinova may update this Privacy Notice when services, technologies, providers, legal requirements or data-processing practices change.
The current version should be published on the platform. Users should review it periodically to understand how personal information is being handled.
Privacy Questions
Questions about this Privacy Notice, personal-information processing or available privacy rights can be submitted through the customer-support options provided by Casinova.
Additional information may be requested to confirm the identity of the person making the request and locate the relevant account records.
Frequently Asked Questions
Final Privacy Reminder
Use a unique password for Casinova and keep account credentials private.
Review payment and gaming activity regularly and report unfamiliar deposits, withdrawals or wagers promptly.
Do not provide passwords, one-time security codes or complete payment details when requesting support.